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Posted: Monday, July 3, 2017 1:20 PM

Ygrene Energy Fund is a leading provider of clean energy financing for residential and commercial properties throughout the United States. Ygrene's award winning, privately funded YgreneWorksTM program provides immediately accessible financing for a variety of projects including energy efficiency, renewable energy, water conservation, and, in certain areas, hurricane protection, electric vehicle charging stations and seismic upgrades. Ygrene is committed to making it easy for anyone to invest in their future and a healthier environment. We are looking for an experienced Call Center Supervisor for the Customer Service Department. This position would be responsible for keeping the operations department running efficiently and effectively during daily operation. Call Center Supervisor's job entails organizing and directing the daily activities concerned to the call center's operation. The main responsibility of a call center supervisor is to manage, train, and guide call center agents to execute their tasks. The supervisors monitor agents and calculate call center performance, and analyze reports. They prepare and develop schedules to control adequate staffing levels. Managing and directing the daily activities of call center agents and telephone operators.Supervising, planning, and managing functions concerned to Call Center environment.Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.Acting as an information source and answering operator or agents' questions, assigning tasks, following up and giving instructions as needed.Attending, following up and resolving customer complaints and questions.Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.Preparing and directing schedules, monitoring attendance of operators, & scheduling shifts.Practicing and ensuring compliance with that of all the organization's policies and procedures.Take calls that your agents can't handle and be available when an agent appears to need assistance.Monitor queue and track inbound calls. Keep agentsaware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage agents through positive communication and feedback. 4+ years experience within processing, funding and/or escrow within a mortgage or banking institution.Experience with successfully managing a team of multiple positions.Ability to independently manage daily tasks and short-term projectsA true sense of urgency and strong multitasking skills.Highly organized and attention to detail a must.Must have excellent communication skills and strong analytical capacity.Ability to inspire and support people.Good people and interpersonal skills to build effective relationships with all levels of professionals.Maintain calmness under tight pressure.Proficient in Microsoft Word, Excel and PDF Conversions.Bilingual is a plusBachelor's degree is preferred, but not required.Flexible hours as company is open 7 days a week

Source: http://www.juju.com/jad/00000000a48auv?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc477a4ad097fda09f70b95c0b7d4f5f4b1038fee9f6f1e6b9


• Location: San Francisco

• Post ID: 72692653 sf
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