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Posted: Thursday, March 9, 2017 2:38 PM

Job Description:/h3:
We strive to deliver an extraordinary shopping experience, and as a Customer Experience Associate, this will be your specialty. Youll be in charge of making sure every customer is completely impressed by our kindness and helpful service.
:Deliver stellar customer service through high volume phone, email, live chat and social media
:Adopt the high touch voice and tone of our customer experience team in order to accurately convey our brand and personality
:Contribute ways to streamline our internal and customer facing processes and policies, and better serve our customers
:Master our internal management system in order to efficiently and effectively process orders, exchanges, and returns
:Channel customer insights to engineering, marketing, design, and product
:Diagnose fit issues and expertly recommend the correct size and product best suited for our customers
:Participate within the CX Team to create a positive, high morale department
:Ready to know and love our products and technology to help customers find the right fit and style
:A great communicator, who is warm, empathetic, conscientious, optimistic, adaptable, and who enjoys working in a team
:4 year college degree
:2:4 years prior experience within an e:commerce environment
:2:4 years in a customer facing role, preferably and live chat
:Ambitious, smart, and eager to learn
:In general, an awesome team player
:40 hours/week. The Customer Experience Team operates seven days a week. Weekend work and flexible availability is a must
:Comprehensive health benefits
:401k plan
:Subsidized lunches
:Quarterly product allotment
:Member of AnyPerk, offering many special discounts
:Wellness benefits including in:office massage and chiropracticCompany Description:/h3:
ThirdLove is an innovative bra and underwear brand that believes fit should come first. In addition to offering signature half:cup sizes to provide a more precise fit, ThirdLove has developed a patented mobile sizing app that empowers a woman to measure herself from home. By using real womens measurements in their design process, ThirdLove is able to consider the unique needs of diverse body sizes and shapes and deliver on its mission to create bras that fit real women. We are backed by a long list of tier:1 firms and angels.

Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with ThirdLove may include video and phone interviews, written projects, and/or on:site interviews. Although we are unable to follow:up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit.

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.


• Location: San Francisco

• Post ID: 56958648 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017