Posted: Thursday, August 31, 2017 3:33 PM
Beautylish is looking for a Beauty Advisor to interact and assist customers around the world. We are a rapidly growing e-commerce startup based in San Francisco focused on beauty. You will help ensure all of our customers have a consistently amazing experience shopping with Beautylish. We believe that an amazing customer experience is driven by a personal relationship with our customers. Our interactions with customers should not feel like a transaction, but rather an expert friend that is "in the know" about all things beauty including the best products available today. We believe our approach is resonating with customers and it shows through our customer feedback: https://twitter.com/beautylish/favorites (also search #beautylish on Instagram). We are looking for someone who enjoys interacting with and helping people, is obsessed about providing a high quality experience, and is a tireless advocate for the customer. This is an in an important role, representing Beautylish as the outward facing interface with customers. You will provide a human experience to Beautylish customers in a world that in increasingly mechanical and un-emphatic. Your responsibilities will include: Delighting and satisfying customers Promptly responding to incoming customer questions over email, live chat, and phone Proactively follow-up with customers & assist in ongoing sales efforts Helping customers find the right products and educating them on proper use Identifying common customer issues and friction points and developing solutions to improve the experience Being the eyes and ears of customers, reporting issues back to the company so it can continuously improve Things we look for include: Exceptional communication skills over email, chat, and phone Ability to navigate and operate in a fast-paced environment which includes multi-tasking and jumping from one project to another E-commerce and retail expertise Beauty expertise Multilingual Bachelor's degree Please email us your resume, a cover letter letting us know why you are well suited for this role, and a link to your LinkedIn, Facebook, or Beautylish profile. We are looking for both full-time and part-time people to work on-site in our San Francisco office..
• Location: San Francisco
• Post ID: 80758557 sf