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Posted: Thursday, March 9, 2017 1:35 PM

Job Description:/h3:

As a developer support engineer, youll be working within our Developer Center as well as assisting with the day:to: day operations of the Publishing team. You will handle developer support inquiries (with a focus on technical issues) via existing/upcoming tools and will assist the Developer Relations Engineering manager in all duties related to Developer Support.

Long:term Vision:

* Youll communicate with developers through available support channels and create appropriate messaging to be utilized by the support staff.
* Youll help identify and build processes and systems to maximize one to many support within the community and minimize the time taken for direct support.
* Youll build processes to track bugs and their frequency within the Software Development Kits (SDKs) and to communicate these to the SDK teams.
* Youll assist the Developer Relations Engineering manager in maintaining our long:term support strategy that will deliver top:tier support to developers of our products and services.

Immediate Activities:

* Respond to developer support queries from all available developer support channels (e.g. forums, hardware requests, support tickets). Your primary focus will be around queries of a technical nature.
* Create or modify answers in the Developer Center to frequently asked questions from all developer support channels.
* Create or modify and ship samples that illustrate solutions to frequently asked technical questions from all developer support channels.
* Create new or extend existing documentation to accommodate for frequently asked questions.


* 2+ years of customer service experience
* 1+ year of professional C++ and 3D graphics experience or 2+ years of Unity 3D C programming experience.
* Strong communication skills, both verbal and written
* Ability to de:escalate emotional situations quickly and effectively while maintaining a high level of customer satisfaction
* Extensive knowledge of the gaming and/or consumer electronics industries
* Excellent organization skills while managing multiple ongoing projects
* Ability to thrive in a fast:paced, start:up environment
* Experience in hardware, or game development a plus
* Experience in Unreal Engine development a plusCompany Description:/h3:
Were a hardcore technology company, developing invisible software. We build our business sustainably through passionate and loyal customers, and every single team member has a mission of delivering exceptional customer service at all times.


• Location: San Francisco

• Post ID: 56963133 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017