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Posted: Thursday, March 9, 2017 1:35 PM

Job Description:/h3:
Description:

As a developer support engineer, youll be working within our Developer Center as well as assisting with the day:to: day operations of the Publishing team. You will handle developer support inquiries (with a focus on technical issues) via existing/upcoming tools and will assist the Developer Relations Engineering manager in all duties related to Developer Support.

Long:term Vision:

* Youll communicate with developers through available support channels and create appropriate messaging to be utilized by the support staff.
* Youll help identify and build processes and systems to maximize one to many support within the community and minimize the time taken for direct support.
* Youll build processes to track bugs and their frequency within the Software Development Kits (SDKs) and to communicate these to the SDK teams.
* Youll assist the Developer Relations Engineering manager in maintaining our long:term support strategy that will deliver top:tier support to developers of our products and services.

Immediate Activities:

* Respond to developer support queries from all available developer support channels (e.g. forums, hardware requests, support tickets). Your primary focus will be around queries of a technical nature.
* Create or modify answers in the Developer Center to frequently asked questions from all developer support channels.
* Create or modify and ship samples that illustrate solutions to frequently asked technical questions from all developer support channels.
* Create new or extend existing documentation to accommodate for frequently asked questions.

Requirements:

* 2+ years of customer service experience
* 1+ year of professional C++ and 3D graphics experience or 2+ years of Unity 3D C programming experience.
* Strong communication skills, both verbal and written
* Ability to de:escalate emotional situations quickly and effectively while maintaining a high level of customer satisfaction
* Extensive knowledge of the gaming and/or consumer electronics industries
* Excellent organization skills while managing multiple ongoing projects
* Ability to thrive in a fast:paced, start:up environment
* Experience in hardware, or game development a plus
* Experience in Unreal Engine development a plusCompany Description:/h3:
Were a hardcore technology company, developing invisible software. We build our business sustainably through passionate and loyal customers, and every single team member has a mission of delivering exceptional customer service at all times.

Source: https://www.tiptopjob.com/jobs/64558092_job.asp?source=backpage


• Location: San Francisco

• Post ID: 56963133 sf
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