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Posted: Wednesday, July 26, 2017 6:03 AM

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BASIC FUNCTION:

Under supervision, this position is responsible for answering inbound calls in a timely manner from members, member representatives, agent brokers, providers, health plan employees, employees and clients. Responsible to complete research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within  guidelines and adhering to department internal policies and procedures. Outbound calls are periodically required for surveys and resolution of outstanding issues. Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one call resolution and develop and maintain effective working relationships with internal and external customers.

JOB REQUIREMENTS:


* High school diploma or GED
* 2 years of customer service experience
* Knowledge of professional telephone etiquette and soft skills
* Analytical and problem solving skills
* PC proficiency to include Microsoft Office Excel, Word and Outlook
* Clear and concise verbal and written communication skills.
* Ability to work scheduled hours. Overtime may be required including evenings, nights, weekends, and holidays.
 

We are looking for individuals to join our team starting on a part-time basis. Ability to grow into full-time (at candidate's preference) within six months. All positions are paid hourly. $15 - $20 dependent on experience.

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• Location: California, East Bay, Monterey, North Bay, San Francisco, San Jose / South Bay, San Mateo, Santa Cruz

• Post ID: 37551109 sf
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