Home > San Francisco jobs > San Francisco customer service

Posted: Wednesday, September 6, 2017 8:03 AM

Job ID:

Location Name:
CA:FSC SF Off (0174)
525 Market St, 32nd Floor
, San Francisco
, CA
, United States (US)
Job Type:
Full Time
Position Type (Regular/Temporary):
Regular Employee
Job Function:

Loss Prevention
The Fraud Analysts primary objective is to provide support to the Fraud Department of Sephora Direct. Responsibilities include addressing suspected fraudulent activity from transactions initiated via the web, contacting clients to verify identity, assisting with regular operational tasks, as well as participating in department meetings and providing feedback on department performance. Provide suggestions and ideas on improve workflow and procedures used within the Fraud Department.

:Review e:commerce (online) orders for potential fraud.
:Investigate and research fraud related inquiries.
:Relies on instructions and pre:established guidelines to perform the functions of the job.
:Has knowledge of commonly:used concepts, practices, and procedures within a particular field.
:Ensure timely verification/ approval of valid orders.
:Liaison with Customer Service and the DC on order statuses, providing updates on orders delayed due to Fraud queries.
:Work closely with Sr. Fraud Analyst and Managers to improve customer service related operations.
:Work with law enforcement agencies regarding fraudulent transactions by supplying information, reports, and documentation relevant to their cases.
:Perform other duties as assigned and apparent.

:Analysis and Judgment
:Business Acumen
:Results and Achievement Oriented
:Planning and Organizing

:AA or equivalent work experience.
:Bachelors degree (or working towards a 4:Year Bachelors degree)
:Previous experience in e:Commerce is a plus or a similar online fraud role is preferred.
:1:2 years of experience in a call center environment, e:commerce or banking industry.
:Excellent verbal and written communication skills.
:Excellent organizational and analytical skills.
:Must have ability to multitask.
:Independent, self:motivated, team player.
:Able to effectively communicate with all levels of staff and management.
:Punctuality and schedule adherence is essential.
:Must be flexible and be ready to work in a dynamic shift environment : weekends, holiday and evening shifts may be required.
:Vacation blackout period applies during the holiday season.
:Motivated self:starter and comfortable taking initiative on assigned tasks.
:Creative problem solver : comfortable sharing new ideas with peers and management.

SEPHORA has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 then launched stateside in 1998, and is currently home to 200 world:class brands : including its own private label, SEPHORA COLLECTION. Sephoras curated assortment features more than 14,000 products including makeup, skin care, perfume, hair care, body, professional tools and more. Sephora is the beauty education hub, offering consultations at the Beauty Studio, a variety of complimentary classes, one:on:one service from Personal Beauty Advisors, and exclusive retail technology SKINCARE IQ, COLOR IQ, and FRAGRANCE IQ. Sephora is an international force in beauty, and its award:winning website and ever:growing presence on social:media make it the worlds premier digital beauty destination.


• Location: San Francisco

• Post ID: 81301252 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017