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Posted: Thursday, July 6, 2017 5:05 PM

The Guest Services Security Supervisor is responsible for the daily supervision of ticket sales crowd control guest inquiries safe and timely boardings and ensures a safe and secure environment of the Pier Landing This position supervises a team of Guest Service Agents and Security Agents The Supervisor position also handles managerial functions such as coaching minor discipline and conflict resolution ESSENTIAL DUTIES AND RESPONSIBILITIES Schedule daily gate positions for Guest Service Security Agents Schedule daily lunches and breaks for Guest Service Security Agents Assure boarding of vessels is timely safe and passenger counts are in compliance with NPS contract Document any irregular passenger counts Assure security procedures are followed at all times regarding cash and ticket booth Resolve guest complaints and ticket discrepancies appropriately such as handling late arrivals uniform issues aa On a daily basis handles all minor and moderate employee disciplinary issues for company and department policy infractions such as late arrivals uniform issues performance etc and handles the associated actions such as coaching issuing verbal and written warnings etc Responsible for opening and closing procedures of ticket booth Handle ticket refunds for exceptional circumstances Assist manager with the interview and hiring process Supervise any medical or security threat on the Landing Execution of responsible cash handling and proper point of sale processes is necessary for cash control and loss prevention as required when assigned to point of sale and ticketing systems for processing transactions Overseeing preparing handling and dropping cash banks responsibly as required when working with cash banks point of sale and ticketing systems OTHER DUTIES AND RESPONSIBILITIES Maintain a clean safe and orderly work environment Covers breaks for Security Guest Service Agents when needed Order supplies as needed Set an example at all times of excellent guest service professional appearance and positive attitude Maintain good relationships with all employees of Alcatraz Cruises and our vendors Actively participate in all training programs LICENSES EXPERIENCE TRAINING years customer service experience Demonstrated accurate cash handling skills Excellent verbal and written communication skills including conflict resolution skills Knowledge of another language in addition to English is preferred Knowledge of Microsoft Office programs required Alcatraz Cruises does not discriminate against qualified applicants for employment or current employees because of age color sex disability national origin race religion or veteran status


• Location: San Francisco

• Post ID: 73143758 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017