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Posted: Sunday, January 14, 2018 9:23 PM


Funny that Dignity Health Urgent Care has an MD listed here on yelp. When I went in the only staff there was a PA and a receptionist and they were not busy.

The receptionist ON THE PHONE would not give me any information about their other locations in the city. She refused to provide information about their corporate office etc. She told me on 3 occasions to look it all up on line thru google but would not even give me the web site. She finally said she would give me a phone number so I told her I would be a minute grabbing a pen & I painfully got out of bed to get paper & pen to write the # down and she came back on the phone and instead of giving a # she told me again to look it up on line thru google.
Imagine that after telling her I am in bed with back pain. During our phone conversation she told me her name was LOVE and that she was an xray tech and that they do not xray the back because its policy. She would not expound on the policy and as mentioned would not provide any information about Dignity Health Urgent Care and she hung up the phone. I called back 5 times to get some information about their locations assuming someone would be able to provide back relief. No one answered all 5 times.

I went there to obtain reasonable standard of care and PA RENEE KRAGAN told me they dont have the "tools" to care for me". PA Kragan would not prescribe even aspirin claiming she does not know whats wrong with my back. She said if she prescribed a medicine that made me tired I could fall and if my back was broken it would be much worse.
Do people walk around with broken backs?
She told me she was going to refer me to the Emergency Room and call and let them know I was coming. I told her my copay with her urgent care center was only $15 and the ER copay was $50-and I waited a week so one more day to see my own doctor tommorow would not be any different and her reply was so you wont sign a form saying your not following my medical advice. I told her no and went to the ER anyhow where they took x rays, gave me a pain shot in the lower back, and prescribed 2 medications.

It is unusual that Dignity Health Urgent Care can not privide any "tools" ...any treatment at all. It is not mentioned on any of their literature or flyers or website.

I made my appt to go to Dignity Health Urgent Care on Mkt at Noe-on line. When I showwd up the place was nearly empty of staff and certainly patients. LOVE was talking to PA Renee Kragan when I arrived. I can only assume LOVE had spoken to PA Kragan about my call from her perspective and PA Kragan was refusing to provide care which of course warrants investigation.

Love took my debit card a 2nd time and told me that if my insurance did not go thru that I would be responsible for the full bill--and that they were keeping the card# on file. It is reasonable to charge the card if insurance does not cover the appointment-Not a problem. It would be more reasonable for Love to have me sign a financial responsibility form which of course she did not. Blue Shield told me on the phone and LOVE told me on the phone that BLUE SHIELD WILL COVER THE COST (MINUS MY $15 CO PAY)- I recordered both calls and the Dignity Health Urgent Care literature inludes BLUE SHIELD on the list of insutances that they accept.

There is something very wrong with Dignity Health Urgent Care. It appears the owner(s) is not aware and their only concern is profit and opening new locations.

For my part I recordered the phone call with Love the receptionist, my in person co pay transaction with Love the receptionist, my vital readings taken by LOVE the receptiinist and of course the exam and conversation with PA Renee Kragan who oddly enough keep touching me even after the back exam was complete.

I will be happy to provide all 4 recordings for review to Dignity Health Urgent Care owners.
I will be providing all 4 recordings to the Ca. State Medical Board and filing a complaint.

If you need urgent care there are numerous options through out San Francisco. I found that 5 blocks away still on Mkt St there is also
Golden Gate Urgent Care. That will be my choice next time. I just hope its not owned by the same idiots.


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