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Posted: Sunday, January 7, 2018 6:12 PM

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East Bay

Job ID: 5214

Job Title:

Assistant Director, Transfer Credit - Administrator I

Time Base:


Date Posted:

December 1, 2017

Closing Date:

Open until filled

Link to Apply Online:

Campus Employment Homepage:



The salary range will be from $65,000 per year - $80,000 per year.

This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President.

The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans.

The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement.

The CSU has 14 paid holidays and the position earns 24 days of vacation and 12 days of sick leave per year.

For more information on the benefits program, please visit


California State University, East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, California State University, East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, California State University, East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


This position specializes in transfer credit evaluation functions under the general supervision of the University Registrar. The position supervises all aspects of transfer credit processing and articulation rule building, including posting all transfer credit and delivering degree audits for new transfer students, responding to e-mails, communication to staff, faculty and students, revising procedures, reviewing policies, athletic certifications, collaborating with other departments on campus, and resolving complex issues. The Assistant Director is also involved in various administrative and planning functions, such as reviewing policies and serving on university committees, and also leads and participates in projects.


Leadership of operations for transfer credit processing

* Supervise a transfer credit team, including dealing with personnel issues, tracking/reporting absences, providing training, monitoring work for quality and quantity, and lead staff meetings weekly.

* Ensure all policies, including Title V, are followed, making appropriate exceptions for extenuating circumstances.

* Actively recommend policy and/or procedures changes without guidance.

* Independently plan and organize work requirements and tasks to be accomplished, determine work priorities, and handle unusual and difficult situations without advice or instruction.

* Make decisions which establish precedents and guidelines for future situations.

* Consult with individuals or groups on sensitive and complex operational issues and create a collaborate effort to resolve problems.

* Interpret and clearly explain administrative and academic policies to the individuals or groups as needed, including the evaluators in the admissions office and graduation department.

* Update policy guidelines and distribute/communicate to campus advisors as needed.

* Oversee the staff responsible for maintaining and building all articulation rules in PeopleSoft.

* Work closely with the articulation officer to ensure the correct rules are built into the system.

* Ensure all processing of transfer credit evaluation is correct and completed within the established time frames. Check the work of the evaluators for accuracy and point out any needed corrections. Provide additional training when needed.

* Ensure athletic certifications are completed by the strict deadlines set by NCAA, and sign off on the final certifications as the institutional authority in the Registrar's Office. Collaborate with staff and faculty in the athletics department to revise processes and procedures regarding certifications, and to resolve difficult student cases.

* Refine processes related to transfer credit to increase efficiencies and provide better service to staff, faculty and students.

* Ensure all e-mails to the transfer credit email account and automated tickets are responded to in a thorough and timely manner.

* Establish work priorities and monitor work flow.

* Train current and new staff members on all aspects of transfer credit evaluation.

* Deal with complex transfer credit issues escalated by staff members.

Collaboration with other units in Admissions and Records as well as external departments

* Collaborate with the Associate Director of Admissions on technical and procedural issues related to transfer credit.

* Work closely with the Director of Student Applications to report any system problems and collaborate on solutions.

* Oversee the creation of articulation rules when none exist, and collaborate with the Articulation Office on updates and procedures related to articulation from in state and out of state institutions.

* Collaborate with other managers and campus departments to resolve operational and customer service issues relating to transfer credit.

* Collaborate with the Dean of Academic Program and Services on interpretations of policies and course applications, processes for students relating to advising and degree audit, and on difficult or unusual student cases.

* Assist the Registrar in monitoring and implementing all applicable CSU Chancellor executive orders & CSUEB policies relating to transfer credit and graduation functions.

* Maintain a working knowledge of Admission operations, and assist with projects and initiatives as needed (Associate Degree for Transfer, California Promise, Semester Conversion, etc).

Administrative Activities and Planning

* Develop strategies to improve student success and graduation rates, including recommendations for changes to policy and procedures

* Make updates to the website or student communications to ensure the campus community and students have current information. Develop and suggest communications to the campus and students regarding transfer credit issues.

* Deliver presentations/workshops to staff and students about transfer credit processes and policies.

* Deliver information and training to faculty on the degree audit system, including how to request changes and send graduation checks. Collaborate on solutions to procedural and policy issues.

* Serve on select campus committees.

* Represent the department on various University projects such as web redesign, semester conversion and the implementation of major to the degree audit.

* Serve as the administrative/functional expert for the major/critical functions and services managed within this unit.

* Develop effective plans to ensure that department/campus deadlines are met.

* Interpret and clearly explain administrative and academic policies to the individuals or groups as needed.

* Review and implement new state, federal, and CSU policies (i.e. executive orders and coded memos) related to transfer credit.

* Recommend and implement suggestions on revisions to policies and procedures to make the services and workflow more efficient for staff, faculty and students.

* Make updates to the website and forms as needed to ensure the campus community and students have the most updated information; develop and suggest communications to the campus and students regarding graduation and transfer credit related issues.

* Collaborate with other managers and campus departments to resolve operational and complex student record issues.

* Attend annual system wide and local meetings with other Registrar's, admissions counselors, etc as appropriate.

Other duties as assigned.


* Experience in advising students individually or in groups on varied and complex matters.

* Experience in determining appropriate course of action and proper techniques to utilize while engaged with individuals/groups in personal interactions of a sensitive or highly complex nature.

* Experience in planning, coordinating, and initiating actions necessary to implement administrative/group decisions and recommendations.

* Experience in establishing and maintaining effective, cooperative working relationships in circumstances involving the denial of requests or the necessity to persuade others to accept a different point of view.

* Experience in planning and organizing work requirements and determining priorities, and handling unusual situations without advice or instruction.

* Experience in directly supervising permanent staff.

* Excellent oral and written communication skills.

* Knowledge of the principles of supervision, performance management and evaluation.

* Proficiency in utilizing the computer and word processing software.

* Knowledge of university, system-wide and federal policy and procedures regarding all academic concerns or the ability to quickly acquire such knowledge.

* Ability to interpret and use appropriate PeopleSoft screens related to students records.


* Equivalent to four years of progressively responsible professional student services work.

* Equivalent to graduation from a four-year college or university in a related field required, or 8+ years of experience in a related field may be substituted.


* A Master's degree in college student personnel administration, education, counseling, business or related area. A Master's degree may be substituted for one year of professional experience.


In addition to the standard CSUEB application, please submit a:

1.Cover letter


3.List of three (3) or more professional references

Resumes alone will not be accepted in lieu of a completed online application.

To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the \"Apply Now\" button to begin the online application.

This position will remain open until filled and may close without further notice.

Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks.


This is a position with supervisory/lead responsibilities, subject to completion of the University on-line Sexual Harassment training as a condition of employment.

This position is a \"designated position\" in the CSU's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

California State University, East Bay conducts pre-employment screening that may include, but is not limited to: criminal background check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history. Candidates must submit to a background check before being offered a position with CSUEB. Unsatisfactory results of the background check may affect the application status of applicants or continued employment of current CSUEB employees who apply for the position.


All California State University campuses, including CSUEB, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the California State University East Bay Annual Campus Security Report is available at:

At CSU East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Assistant Director, Transfer Credit will be evaluated on each.


All California State University, East Bay employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


CSUEB is not a sponsoring agency for Staff or Management positions.


As an Equal Opportunity Employer, CSUEB does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.


Associated topics: administrative officer, administrative staff, assist, asso, associate, chief operations officer, document, facilities, operational support, staff


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