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Posted: Tuesday, September 12, 2017 12:01 PM

Job Description:/h3:
THE POSITION
Working in a high:call volume medical office, the Front Desk / Patient Care Coordinator provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non:drug therapy to treat patients with depression disorder. The candidate in this role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the front desk process from check in to check out. The candidate would also be expected to be able to work at more than one office, located in San Francisco, Oakland and Burlingame.
ROLES AND RESPONSIBILITIES
:Be able to float between offices in San Francisco, Oakland and Burlingame
:Greets patients as they arrive and leave the office.
:Collect Co:insurance/Co:pays from patients.
:Process Credit card payments and credits.
:Accurately maintain schedules, patients and insurance information.
:Answer multiple phone lines and respond to email inquiries from prospective patients.
:Possess thorough knowledge of each physicians services, requirements, and approaches.
:Communicate and apply knowledge to match potential patients with the appropriate physician.
:Book and schedule patient appointments
:Scan medical documents in to Electronic Medical Records software.
:Provides general administrative support including faxing, copying and scanning for physicians and other office personnel as needed.
:Cross train in other departments as needed.
:Adheres to all HIPAA and confidentiality requirements.
QUALIFICATIONS
:Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional phone presence are a must.
:Experience working front desk in medical office required
:Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
:Excellent written, verbal and follow up skills required.
:Ability to interact with potential patients, clinic staff, physicians and departments in a professional manner.
:Ability to multi:task with high degree of attention to detail and bring tasks to completion.
:Must maintain professional appearance and demeanor and interface well with patients in a mental:health setting.
:Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality.
:Minimum two years experience in a medical office environment/call center is preferred.
:Punctual, reliable and flexible.
For more information about our company,
tmshealthsoutions


Company Description:/h3:
TMS Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence:based treatments available, including Transcranial Magnetic Stimulation (TMS) therapy. TMS is a highly effective, non:invasive, FDA:cleared therapy for drug resistant depression.
Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team based work culture of innovation, learning and collaboration support our core values of Accountability, Credibility and Transparency. Our architect:designed medical clinics are specially designed to provide patients, practitioners and employees with a modern, relaxed, people:centered experience.
TMS Health Solutions has six clinics across Sacramento, San Francisco, and Oakland, with plans to expand to 25 locations throughout Northern California.

Source: https://www.tiptopjob.com/jobs/71710343_job.asp?source=backpage


• Location: San Francisco

• Post ID: 81321472 sf
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