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Posted: Friday, December 15, 2017 8:25 PM

External Job Description 13;
Responsible for providing support on Epson Professional Imaging, Industrial and Commercial products regarding repair, usability, serviceability, installation, training and configuration to ensure a very high level of customer satisfaction. Ensure customer satisfaction is delivered and minimizes the amount of down:time the customer experiences. Supports pre and post launch activities and works to build positive business relationships with Epson customers. This location for the role can be remote from Northern California (preferably near San Francisco).
As a Field Technical Service Specialist, you will be responsible for:
:Analyzes product failures and makes repairs to quickly return equipment to production status either by telephone and/or on:site repair activities
:Makes recommendations for improved equipment performance
:Documents and submits service/repair activity
:Returns parts to warehouse as necessary
:Informs customer of equipment supply items, (ink, etc.) which require replenishment
:Performs research and assigned special projects by Management
:Performs product installations and conducts operator equipment production and maintenance training
:Delivers service training to service vendors and partners as assigned by management
:Applies electromechanical, printing and color theory, including knowledge of RIPs and the ability to create ICC Profiles with the installation, troubleshooting and repair of equipment malfunctions
:Identifies potential customer dissatisfaction issues and resolves or escalates as necessary.
:Performs special research/projects as requested by Service management Pre and Post Launch Activity:
:Assists with the creation of Installation, Service and Support documentation
:Provides hardware, software, configuration and networking support via telephone, email, chat and on:site at defined level on assigned products
:Perform phone, email and chat duties as assigned by management
:Performs customer site evaluations and product installations
:Requires more than 50 travel, often on short notice (next business day service)
:Will support customers in the Northern California area as well as other areas as assigned
:Provide service training to dealers and other service partners
:5:8 years of experience in a similar role
:Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2:year program)
:Ability to troubleshoot computer hardware and software problems
:Ability to organize and write technical reports
:Ability to read and understand product specification and manuals
:RIP and ICC Profile experience
:Field/on:site repair experience

Minimum Experience Requirements 13;
C : Requires Experience at an intermediate level (5:8 years) 13;
Education 13;
C : Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2:year program). 13;


• Location: San Francisco

• Post ID: 91237607 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017