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Posted: Thursday, September 7, 2017 6:48 AM

Job Description:/h3:
ESSENTIAL FUNCTIONS
GUEST RELATIONS:
:Ensure guest satisfaction during their dining experience at Hakkasan, speak to management or server for prompt action to be taken if you note any dissatisfaction amongst the guests in any part of the restaurant
:Anticipate guests needs, respond promptly, and acknowledge all guests
:Greet guests in a positive, friendly manner and make them feel welcome
:Aim to give the best possible service, in the least obtrusive manner
:Vigilance must be shown at all times to try and minimize both customer and staff theft
:Ensure that all controls with respect to alcohol consumption are adhered to at all times i.e. notifying management of intoxicated guests, etc.
:Inform management if any actions on the part of either a customer or a member of staff, in any way may jeopardize the restaurants liquor license
:Maintain the safety and security of the restaurant/bar premises as a priority
:Escort the guests to their destinations (table, bathroom, exit, etc.); always allow a guest to pass first, never cross their path
:If addressed by a guest and if unable to assist, consult a manager or the appropriate person immediately
:Be fully prepared for the guests you are expecting, ensure all sections are ready for service per Hakkasan specifications
DAILY DUTIES:
:Perform all assigned duties as detailed in your opening, afternoon and closing checklists
:Set and reset tables efficiently before, during and after service periods in order to turn tables
:Attend pre:shift briefings and any scheduled meetings as directed by management
:Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operations, menus, price range and dress code of assigned outlet
:Maintain cleanliness and stock of their assigned areas, side stations, table and POS Stations
:Run teas, coffees, freshly squeezed juices, bar snacks and liquor coffees to table and bar (if applicable), serve to guests according to Hakkasan standards of service
:Work as a team, assisting all guests and employees needs and inquiries
:Effectively communicate with management in order to fulfill and address any issues or needs requested by guests and or other employees
:Maintain complete knowledge of and comply with all departmental policies/service
procedures/standards
:Be familiar with all hotel services/features and local
attractions/activities to respond to guest inquiries accurately
:Be familiar with the guests on the reservation list, especially guests regarded as PX (VIP) and our regular guests
requests/preferences
:Perform daily cleaning jobs assigned to you in a thorough and timely manner
:Ensure that all the necessary stock is being replenished during the shift
:Clean tables, chairs, restaurant floors, walls, woodwork, furniture, shelves, inside and outside of side stations and any other areas of the restaurant as specified on your checklists thoroughly and on a daily basis
:Clean the tools and work surfaces you use (black cloths, sinks, shelves, and surfaces, cupboards, etc.) throughout your shift as needed
:Clean and dry spillages, following our standards, immediately upon occurrence; never leave spills unattended
:Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.
:Ensure that any breakage is reported and recorded in the end of every shift using the breakage form provided
:Pre:bus and bus during service periods
:Clear guest tables after each course and reset with appropriate settings
:Wipe tabletops clean and ensure that floor/banquette are clean at all times
:Serve water to guests and continuously top off waters
:Replace condiments and some side:items as necessary
:Follow the order of service (see Hakkasan Order of Service Guidelines issued during training)
:Resolve guest complaints, ensuring guest satisfaction
:Maintain complete knowledge of co

Source: https://www.tiptopjob.com/jobs/71811132_job.asp?source=backpage


• Location: San Francisco

• Post ID: 81379037 sf
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