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Posted: Wednesday, June 28, 2017 5:25 PM

Job Description:/h3:
:Aim to give the best possible service in the least obtrusive manner
:Vigilance must be shown at all times to try to minimize both customer and staff theft
:Maintain the safety and security of the restaurant/bar premises as a priority
:Identify guests preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, table position, telephone number, e:mail address, web address, etc.
:Inform our guests about any upcoming events at Hakkasan
:Communicate with the Duty Manager continuously and update them on the dynamics of the reservations, delays, and cancellations in order to avoid unnecessary table chasing or rigid return time policy
:Ensure appropriate language is used when speaking to guests; use guidelines issued during training
:Listen to and understand the details of guests inquiries, taking notes if necessary
:Record guest preferences in OpenTable and recognize return guests
:Compile a top:100 guest list
:Be aware of and follow Hakkasan standards for answering phone calls
:Keep the working environment clean, tidy, and presentable
:Be aware of and follow the guidelines for making a telephone reservation
:Perform all assigned opening and closing duties
:Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
:Answer calls promptly to maximize the restaurants capacity
:Try to accommodate regulars and concierge reservation requests
:Build relationships with companies and individuals in order to maximize bookings
:Make arrangements for menus, seating, special requests, etc.
:Ensure all bookings are handled properly according to the following scheme:
:Confirmations are completed on time
:All the paperwork is done: reservations summary report, blocking sheet, waiter notes, set/signature menus, and special order forms
:Any deposits are taken and reported to the Restaurant Managers
:All no:show customers are contacted, and if necessary, charged the no:show fee
:All emails and text messages are read and replied to in a timely manner
:All complaints are investigated and the findings are reported to the General Manager
:Utilize all tables to achieve higher turnaround of guests

:Work closely with concierges and other agents to increase pre: and post:theatre bookings as well as other event:related bookings
:Store data continuously and systematically
:Determine the needs and preferences of our guests and ensure that these needs are fulfilled
:Complete all administrative duties competently, efficiently, and thoroughly
:Update all operational telephone numbers as needed
:Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
:Attend the training sessions and continuously review your training notes to broaden working knowledge
:Be fully conversant with every aspect of Hakkasans emergency procedures
:Be fully conversant with all Hakkasans policies as detailed within the employee handbook
:Be fully conversant with the geographical layout of the operation, including the exact whereabouts of all operational equipment
:Complete any other task as assigned by the Reservations Manager
:Learn the section plan, memorize section names and position numbers, and know the capabilities of each section
:Be aware of Hakkasans leadership team and know their extension numbers, locations, and positions
:Be aware of all the information related to Hakkasan (e.g., head office, other related operations, their addresses)
:Be aware of major attractions in SF (e.g., cinemas, bars, theatres)
:Be aware of opening and closing times for all Hakkasan locations as well as final order times
:Be aware of Hakkasan signature dishes and be able to make basic food an


• Location: San Francisco

• Post ID: 71873803 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017