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Posted: Wednesday, June 28, 2017 5:25 PM

Job Description:/h3:
GUEST RELATIONS
:Aim to give the best possible service in the least obtrusive manner
:Vigilance must be shown at all times to try to minimize both customer and staff theft
:Maintain the safety and security of the restaurant/bar premises as a priority
:Identify guests preferences and their personal information: regularity and time of dining, food and drink choice, seat preference, food allergies, table position, telephone number, e:mail address, web address, etc.
:Inform our guests about any upcoming events at Hakkasan
:Communicate with the Duty Manager continuously and update them on the dynamics of the reservations, delays, and cancellations in order to avoid unnecessary table chasing or rigid return time policy
:Ensure appropriate language is used when speaking to guests; use guidelines issued during training
:Listen to and understand the details of guests inquiries, taking notes if necessary
:Record guest preferences in OpenTable and recognize return guests
:Compile a top:100 guest list
:Be aware of and follow Hakkasan standards for answering phone calls
DAILY DUTIES
:Keep the working environment clean, tidy, and presentable
:Be aware of and follow the guidelines for making a telephone reservation
:Perform all assigned opening and closing duties
:Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
:Answer calls promptly to maximize the restaurants capacity
:Try to accommodate regulars and concierge reservation requests
:Build relationships with companies and individuals in order to maximize bookings
:Make arrangements for menus, seating, special requests, etc.
:Ensure all bookings are handled properly according to the following scheme:
:Confirmations are completed on time
:All the paperwork is done: reservations summary report, blocking sheet, waiter notes, set/signature menus, and special order forms
:Any deposits are taken and reported to the Restaurant Managers
:All no:show customers are contacted, and if necessary, charged the no:show fee
:All emails and text messages are read and replied to in a timely manner
:All complaints are investigated and the findings are reported to the General Manager
:Utilize all tables to achieve higher turnaround of guests

DAILY DUTIES, CONTINUED
:Work closely with concierges and other agents to increase pre: and post:theatre bookings as well as other event:related bookings
:Store data continuously and systematically
:Determine the needs and preferences of our guests and ensure that these needs are fulfilled
:Complete all administrative duties competently, efficiently, and thoroughly
:Update all operational telephone numbers as needed
ADDITIONAL DUTIES
:Move furniture as directed by management, including but not limited to: tables, chairs, bar stools, banquettes, bar tables, boxes, and equipment
:Attend the training sessions and continuously review your training notes to broaden working knowledge
:Be fully conversant with every aspect of Hakkasans emergency procedures
:Be fully conversant with all Hakkasans policies as detailed within the employee handbook
:Be fully conversant with the geographical layout of the operation, including the exact whereabouts of all operational equipment
:Complete any other task as assigned by the Reservations Manager
REQUIRED KNOWLEDGE
:Learn the section plan, memorize section names and position numbers, and know the capabilities of each section
:Be aware of Hakkasans leadership team and know their extension numbers, locations, and positions
:Be aware of all the information related to Hakkasan (e.g., head office, other related operations, their addresses)
:Be aware of major attractions in SF (e.g., cinemas, bars, theatres)
:Be aware of opening and closing times for all Hakkasan locations as well as final order times
:Be aware of Hakkasan signature dishes and be able to make basic food an

Source: https://www.tiptopjob.com/jobs/69074208_job.asp?source=backpage


• Location: San Francisco

• Post ID: 71873803 sf
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