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Posted: Sunday, January 7, 2018 4:45 PM

Zendesk is seeking a Digital Marketing Analyst to join the Growth Marketing team. In this role, you will help ensure that everyone in Marketing is empowered to make data driven decisions. In addition, you will be responsible for proactively uncovering data trends that provide actionable insights to help the business grow and succeed.

We are data driven marketers so every major decision starts with data analysis to identify opportunity areas and to measure our efforts. Data is exciting to you and you are passionate about making data driven decisions. You know how to connect data to business and are comfortable explaining complex data and concepts. You understand that at the end of the day it is all about making an impact.

You'll be joining a motley crew of motorcycle riders, surf & dive experts, karaoke divas, and an improv champ. You'll be working on marketing projects that help drive our ambitious growth goals. If you thrive in environments where you play a central role in driving actionable insights by solving strategic and highly analytical problems, we'd love to hear from you.


* Drive data driven culture within Growth Marketing and the company through education and knowledge sharing

* Discover new digital data trends and unlock insights that will help drive business growth

* Help answer ad-hoc big (and small) questions by analyzing company data from any and all channels and sources that drive the leads, pipeline and bookings of our various teams

* Develop key reporting dashboards including monthly and quarterly forecasts. Continually monitor performance of metrics to identify new trends or flag potential issues.

* Regularly report findings and ongoing KPI's to marketing and sales teams to provide visibility into business performance and to aid decision-making

Desired Skills and Experience:

* BS/BA degree in math, statistics, engineering, economics, or related degree OR equivalent combination of education, training, and experience

* 2+ years of experience in strategy consulting, data analytics, business intelligence, or related field

* Excellent written and verbal communication skills. Comfortable presenting data and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved

* Strong intellectual curiosity combined with a knack for recognizing correlations, trends, and statistical irregularities

* Talent for translating data into easy-to-understand, actionable insights

* Experience with advertising platforms (e.g. AdWords, Bing) and reporting on standard digital marketing KPIs (e.g. CPA, CPM, CTR, etc.)

* Experience with BI tools (e.g. BIME, Tableau, GoodData) and advanced Excel functions

* Intermediate SQL query writing and experience implementing and working with analytics data warehouses (e.g. BigQuery, MySQL)

About Zendesk

Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 100,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.



• Location: San Francisco

• Post ID: 93132752 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018