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Posted: Saturday, March 17, 2018 9:22 AM

What you’ll be doing...

The Retail Small Business Specialist position is sales position within our Retail Store responsible for prospecting and engaging new business in consumer small to medium sized business segment. Business Specialists’ responsibilities include growing market share, retaining, managing, and penetrating existing business accounts, cold-calling and prospecting, processing orders, forecasting and reporting sales, and building and managing sales funnels/pipeline.

Within our Retail Store, you will continuously hunt for new in-store business, generate and qualify sales leads, consult with new and existing customers, work to identify tailored solutions that meet customer needs, negotiate and close sales, promote store discovery and generate excitement about Verizon business solutions.

Duties and Responsibilities:

Sales Results: Meet and exceed Quarterly MBO objectives by acquiring and retaining the accounts of consumer small business segment. Generate new business in assigned territories through prospecting, cold calling, networking and generating leads and referrals. Coach and inspect Retail Sales Representatives for Small-Medium Business activity and knowledge.

Customer Retention: Provide follow-up training for new customers, handle equipment issues, perform rate plan analysis, explain billing and interact with support center on customer service issues. Maintain and grow existing customer base and manage churn. Resolve escalated customer complaints in a timely and empathetic manner. Identify and implement customer retention tools for retail district.

Ordering Processing and Reporting: Fully utilize all retail sales force automation, funnel management and prospecting tools. Responsible for completing contracts, report-generation, tracking, and forecasting reports.

Training/Meetings: Continuously update knowledge of wireless products, services, industry trends and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Represent company at key events to promote Verizon and increase presence through strategic partnerships.

In partnership with all sales channels, to include the District Manager-Retail Sales, Manager-Business Sales, and District Manager-Indirect Agents, drive the growth of small to medium business market.

Work with each location to represent the company at trade association meetings to promote Verizon Wireless and increase presence in the community by developing relationships through chambers of commerce and grassroots efforts with different segments.

What we’re looking for...

A Bachelors Degree or equivalent work experience preferred

2-3 years experience performing customer service, marketing or sales functions preferably within wireless industry.

Previous experience in developing and coaching a high performance team desired.

Demonstrated successful sales experience exceeding quota required. Previous supervisory experience a plus

Additionally, the following skills and attributes will be integral to your success:
• Excellent communication skills
• Ability to empower and coach a sales team
• Professionalism
• Passionate about Verizon solutions
• Comfortable in a fast-paced, dynamic environment
• Goal and solutions-oriented
• Motivated to learn and resourceful
• Social with an outgoing and positive demeanor

**Must be able to pass a moving/traffic violation background check**

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.


Verizon will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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• Location: San Francisco

• Post ID: 98762122 sf
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