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Posted: Tuesday, July 4, 2017 3:59 AM

Requisition Number: SS:10829
Area of Interest: Information Technology
Organization: Corporate
Brand/Division: Shared Services
Position Type: Full:time
This is a Lead Developer position within ITSM and is 100 focused on providing enterprise wide solutions to manage work and systems.
As a Lead Developer with our ITSM team your primary focus will be with Service Now. In this role you will drive turning product requirements into designs, develop implementation plans, develop integrations and automated initiatives for both On:cloud and On:premise platforms. Youll be at the forefront of IT Operations transformation, delivering cost savings, productivity gains and user experience improvements. We are looking for a talented, driven individual to accelerate our efforts and be an integral part of our solutions:centric culture.
Essential Functions
Lead all technical aspects of project delivery and solution delivery including:
Service Now
* Application UI Configuration
* Workflow Configuration
* Service Catalog structuring and configuration
* Development of required client specific reporting
* Development of requirement integration components (SSO, LDAP, Webservices etc.)
* Be the Subject Matter Expert on ServiceNow Platform, capabilities, and best practices
All integrations and tool platforms
Be a lead member of the overall implementation project team
Collaborate on designs for enterprise wide tool solutions
* Develop and maintain integrations to and from Service Now (i.e. SLACK, Upguard, PagerDuty, BDNA)
Manage the development of and consult on design best practices in the assigned categories to successfully execute and deliver products on time, which meet the design, quality and value mission.
* Serves as primary contact to Product Managers in managing the assigned product categories
* Troubleshoot production/delivery problems in the assigned product categories
* Close working partnership with users, IT and Technology Solutions
* Work closely with offshore and domestic cross functional departments on product development, concerns and improvements
* Coordinates with all support areas: Planning, Requirements, Design, Testing, Training, Communication, Implementation and Production Support
* Close coordination with service providers
You ...
* must enjoy working in a highly collaborative environment
* are an excellent communicator; in person, on email and over the phone
* are a problem solver and solutions driven
* identify opportunities for improving user experience
* execute enhancements on existing products
* evaluate and monitor the performance of the products in the assigned product categories
* understand the realities of working collaboratively with cross:functional partners and excel at elevating the overall performance of the team
* are able to prioritize and manage multiple complex projects with aggressive timelines
* pride yourself on your quality, time management and accuracy of work
* proven experience as a key technical resource leading the development of solutions in client environments
* knowledgeable of runbook/orchestration automation
* demonstrate ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
* have strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
* are a proven team player and team builder
* degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles
* 3+ years working in the ITSM or IT services/consulting industry
* 3+ years coding Service Now features
* 2+ years leading a development team
* Experience with ITIL, minimum foundation level, ideally higher.
* Experience in driving design and strategy around tools.
* K


• Location: San Francisco

• Post ID: 70867033 sf is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017