Posted: Friday, September 22, 2017 4:56 PM
Work Area: Information Technology
Expected Travel: 0 : 20
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
SAP SuccessFactors is seeking a Senior Systems Engineer, for that unique professional who thrives on solving problems and is excited about taking on new challenges, working with new clients, and keeping up with new technology. This position requires dedication, persistence, follow:up, effective time management, and unbeatable customer service with exceptional communication skills.
Key Areas of Responsibility
:Create and manage projects and coordinate project teams.
:Provide level 3 Linux system/storage/network support.
:Work with our remote monitoring and management (RMM) system to identify, prioritize, resolve problems, and enhance our service offering to clients.
:Respond to escalated support requests and provide expert advice and troubleshooting.
:Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately.
:Identify critical issues, prioritize, and respond to tickets to ensure SLA's are met.
:Create high quality technical documents quickly and accurately.
:Provide after:hours and weekend support on a rotational basis and as needed.
:Incident and problem management experience and the ability to coordinate required resources to respond to complex IT issues.
:Strong troubleshooting skills and the ability those skills to assist troubleshooting of a wide range of information systems and applications
:Strong engineering and administration experience with Cisco networking, Linux and Windows Operating Systems, and VMware.
:Strong experience with storage SAN/NAS management specifically in NetApp and EMC ExtremIO
:Strong Experience in Suse/Solaris/Red Hat/Ubuntu/Cent OS
:Strong Experience in Unix Administration and Cluster Technologies
:Strong hands:on experience with scripting and configuration management tool
:Strong Familiar with Security and Compliance standards
:Strong Knowledge in TCP/IP and other Network fundamentals
:Strong in System performance tuning
:Strong experience with Cryptography and Kerberos
:Strong experience with Unix/Windows interoperability, AD integration, and CIFS/Samba file sharing
:Strong Experience in High Availability and Disaster Recovery Solutions
:Strong hands on with Unix Networking Services (NIS,DNS,NFS,FTP,SMTP)
:Strong written and verbal communication skills
:Experience on Network monitoring tools like Solarwinds NPM, HP Openview, Wireshark, CA Specture, Splunk
:Possesses an in:depth knowledge of technology and is able to present and advise the business implications of a particular solution or a change in technological direction. Is able to routinely apply business insights to guide and influence the design of technically robust solutions.
:Proficient in using MS Office, MS Project, and MS Visio.
Education and Qualification / Skill and Competencies
:Bachelor's Degree in IT / Technology
:ITIL Foundation v3 and/or additional Intermediate ITIL related certifications
:Strong interpersonal and communication skills also in English
:Must be fluent in English
:10 years of hands on experience within a technical environment providing sytem, storage and network infrastructure engineering to enterprise organizations.
• Location: San Francisco
• Post ID: 82780627 sf