Posted: Thursday, June 22, 2017 5:45 AM
Synoptek provides information technology management services and support to organizations worldwide. We offer attainable solutions to manage and operate IT infrastructure using our advanced IT service management capabilities, automated toolsets, and skilled technologists. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer to our talented team. This is an amazing opportunity to work within the fastest growing nationwide Managed Services Provider in the nation. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into weekly BBQA?s, Waffle Wednesdays, company sponsored happy hours, random river diving and an invested culture of learning. We are currently seeking an End User Services Field Support Engineer to provide onsite support to some of our key clients in and around the Bay area. An IT Consulting background or history of Field Support experience is greatly preferred as this role requires high energy, a strong in:person presence and the ability to provide daily support to executive level personnel working within the non:profit, financial, marketing and technology industries. As a Level I/II Field Support Engineer you will: Support Synoptek key clients in the Bayarea. Provide remote support to Synoptek clients during those times when employee is not physically onsite at a client. Utilize problem:solving skills to troubleshoot, determine the nature of the problem, and take corrective actions as necessary. Assist users to install, upgrade, and maintain desktop and portable computer hardware, software, printers, and peripherals. Interact with clients, other members of the team and project managers in a positive manner to deliver on time and above standard solutions for our clients. Interact with client vendors and support technicians when working with third party software/hardware issues. Use knowledge of network support, PC workstations, Mac workstations and products, software, and systems to resolve problems in a timely manner. Maintain baseline image of standard client workstation configuration on desktop PCs and notebook computers to provide quick, effective responses to requests. Enter all pertinent customer support information into internal Autotask CRM system and document the solution or status of the service call to comprehensively follow through on all customer service issues. Continue to develop working relationships with client and vendors. Have a strong desire to gain or use extra:curricular certifications as part of ongoing professional growth. Have a good attitude, love technology, enjoy serving customers, and can work independently just as well as working with a team. Ability to display a high level of customer support no matter the situation. Utilize comprehensive knowledge of PCs, Macs, printers, networks, and networking devices to support and provide diagnostics for Intel based PC equipment and related peripherals. Must have working knowledge of LAN/WAN hardware, protocols, analysis tools and basic security knowledge Sound knowledge of Active Directory, Exchange, and Windows Server Administration. Use a minimum of 2 years experience in Information Technology, 1 year in a technical support environment to implement technical solutions. AssociateA?s Degree in Computer Science or related field and/or equivalent combination of education and experience required. Use comprehensive knowledge of Windows 2008, Windows 7, and the Microsoft Office Suite to communicate pleasantly with clients and demonstrate resolutions to issues. Exceptional communication and thorough documentation skills required. Use organizational, detail:oriented personality, and ethical behavior to interact daily with client services team.
• Location: San Francisco
• Post ID: 71019983 sf